Our online CAT Merch ship is open 24×7 at catmerch.shop. You can use it to order branded CAT merch as well as re-orders.
If you need any help or prefer to talk to a live person, contact us at 1.800.815.1536 x 102 or email at firstname.lastname@example.org.
All items come from our strategic partners across Canada.
Go to My account – catmerch.shop and log in using your username or email and password. If you don’t have a user account, you can register using the email you used to order your items and then use your new login credentials to log in and check your order status.
The items shown on the carmerch.shop website are the more popular items we brand for CAT. If you’d like to know about other branded CAT apparel, please use the contact form and email your inquiry.
You can use any major credit card such as Visa or Mastercard to shop and pay for your items on our website. We also accept PayPal payments. We unfortunately, do not offer cash on delivery or payment by cheque.
To offer the best value for our branded apparel, we produce decorated items monthly. You should receive your order within 3-4 weeks.
You will be notified via email when your order is ready for pickup at CAT Kelowna. Once you receive your notification, simply go to the front reception desk and ask for your order filed under your name.
If you have a problem or discrepancy (including shortages, damages, etc.) with an order contact us within 72 hours of receiving goods.
Please note we are not able to accommodate any style, color or size swap or exchange requests via a replacement order. Items that have been printed, washed, decorated and masks which are final sale items are not eligible for return.
Our warehouse typically takes between 5-7 business days to process a return after being received. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed.
As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.
Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone or our contact us page , so that they can work to get you your goods as soon as possible.
Phone support is available Monday-Friday from 8am-5pm PST
Acrylic knit:Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer’s permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron, starch for a professionally laundered look.
Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
Nylon: Machine-wash nylon garments in warm water. Use a low temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).